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Shipping, Return and Refund Policy

Shipping Policy

A minimum order of at least $100 on USANA products will qualify for free shipping*. If you choose free shipping then your package will arrive within 6-8 business days after it is processed.  Standard shipping is available for an additional fee. If you choose standard shipping then your package will arrive within 5-7 business days after it is processed. Priority shipping is available for an additional fee as well.  If you select priority shipping then your package will arrive within 3-5 business days after it is processed.

Your initial order will be verified and processed within 24-48 hours. Then it will be packed and given to the mail carrier.  Please Note that USANA is closed on the weekends and on holidays. These days do not count as business days. Therefore, if you order on Friday afternoon, Saturday, and/or Sunday, your order won't be processed by USANA until the following week.

Holidays include:
New Years Day
Martin Luther King Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving
Christmas Day

*Free shipping is available in the contiguous United States. A shipping surcharge may apply for orders to Alaska, Hawaii, and the U.S. territories, in addition to all Rev3 Energy 12-can orders.

Return and Refund Policy

Customers who order directly from our website are eligible for a 100 percent, 30-day, money back guarantee on their initial product order. This refund does not include shipping. If for any reason the customer is dissatisfied with any USANA product, he/she may return that product within thirty (30) days for replacement, exchange, or full refund of the purchase price. The customer must be responsible for shipping their package. Customers are also responsible for emailing the tracking number of the package to shopnutritionalsdirect@gmail.com. Products that are not returned after 30 days from the date of purchase, will not be eligible for a refund.

You should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (within 5 business days).

If you need to return an item, simply email us at shopnutritionalsdirect@gmail.com or call us at (309) 434-8684.